Maria's Alteration Services

In these Terms & Conditions, “we” means Maria's Alteration Services and “you” means you - our customer
1. Supplier Identification 
Mariasalteration.co.uk is a site operated by Maria's Alteration Services.
Crown Rise, Watford, WD25 0NL.

2. Privacy Policy & Cookies 
We use cookies on this website. They help us to know a little bit about you and how you use our website, which helps to improve browsing experience and marketing. They are stored locally on your computer or mobile devices.

a. Monitoring 
Strictly necessary cookies - these are cookies that are essential to the operation of our website
Analytical/performance cookies. These cookies allow us to recognise and count the number of visitors to our website.
Functionality cookies - These cookies are used to recognise you when you return to our website.
Targeting Cookies - These cookies record your visit to our website, the pages you have visited and the links you have followed.

We may monitor traffic to our site and collect the following the IP address of your computer and the referring website from which you have got to our website from. The reason for this is so that we can make ongoing improvements to our website based on this data and to see our most popular sources of business. 

b. Disclosure of Personal data
We may disclose your personal data:
In cases where we are required by law to pass on information or if we believe action is necessary for fraud, cybercrime or to protect the website, rights, personal safety of person/s.
We may also disclose aggregate statistics about visitors to our website customers and sales in order to describe our services to prospective partners advertisers, sponsors and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.

c. Customer privacy right 
The Data Protection Act gives rights to individuals in respects of the personal data that organisations hold about them. If you are concerned about your data, you have the right to request access to personal data which may hold or process about you. We do not hold any personal data considered to be sensitive. As the data subject your buying history is also stored on our records. 

3. Service Terms and Conditions 
a. Payment 
Maria's Alteration Services reserves the right to change prices at any time without notification and is not responsible for errors on the website related to pricing. Payment needs to be made to us in full before we can release items back to you. We reserve the right to suspend services to you if old orders remain unpaid. 

b. Dropping off items 
If you believe the depreciated value of your garment/item exceeds 10 times our service charge, please declare the value. In which case the garment/item will be serviced at 1/10th of the declared value of the item.

c. Collecting items 
Please check your order is complete in upon collection-no liability for missing items 24 hours after service fulfilment.

Uncollected items may be disposed of after 100 days. We will not be held liable for any loss that you may suffer in such an event.

d. Right to Refuse 
Maria's Alteration Services reserve the right to refuse our service to any customer. 


Please note that adhesives, defects and faults which were previously camouflaged in manufacture may become more apparent after the cleaning process, and although every care is taken, we cannot always disguise natural flaws or totally remove adhesives, or stretching techniques employed by the manufacturer. These items may “age” after cleaning. All items are therefore only accepted by us for cleaning at your own risk.

2. Claims 
Loss and Damage Policy 
In the unlikely event of damage please inform us within 48 hours of receiving your garment. We will investigate and contact you within 24 hours. 
Count discrepancies must be reported within 48 hours of collecting of your items. After that we will not assume responsibility for items subsequently reported missing. 

On observation of an item returned for possible damage due to our processes, we may immediately accept responsibility and offer fair compensation after close inspection and our experienced knowledge applied. However, although we are able to make a most definite assumption in most cases as to the cause of a damaged item, circumstances may arise that we are unaware of and may not have a possible explanation to the cause of the complaint.


3. Collection & Delivery 
We endeavour to deliver your items when expected, however, circumstances may arise which make it impossible to deliver at the time originally booked. In these rare instances we will endeavour to inform you of the delay ahead of time and reschedule the delivery at your inconvenience, subject to availability. 

If you need to change your booking time for any reason, please inform us as soon as possible so we can rearrange your booking.

4. Vouchers and Offers
All vouchers and offers, whether displayed on the website, advertisement, leaflet or any other means, have no monetary value and cannot be exchanged fully or partly for cash. They can only be redeemed as part or full payment on an order. If a voucher is for more than the item cost in one order, the balance cannot be carried over to a future order. Vouchers are for the items specified only, and not exchangeable or transferable for other items or orders. Vouchers for multiple items are for items placed in the same order, unless otherwise stated. All offers and vouchers terminate at the end of the calendar year of issue, unless otherwise stated.


5. Statutory Rights
These terms and conditions do not affect your statutory rights as a consumer. 

6. Image Credit

All images used on this website are licensed for commercial use or re-use; or public domain images.

7. Other 

Please send all suggestions and complaints to: 

Email: mariaalterationuk@gmail.com
By phone or email and we will act upon it promptly.